I often get this question from executive and fellow coworkers and I always say there is no set of rules…
Organization
DMAIC – A powerful tool for total quality management.
DMAIC provides principles for a data-driven quality strategy for process improvement in an organization. It is an integral part of a…
The nine principles of service and organizational excellence
Principle #1: Commit to Excellence It all starts with a firm and measurable commitment to excellence. What is excellence, really?…